Frequently Asked Questions

You can purchase Gift Cards using Visa, Mastercard, American Express, or Discover credit/debit cards. Only credit, charge, and debit cards as well as fully registered and approved general purpose reloadable cards may be used to make purchases on the site. You can also purchase Gift Cards online with PayPal or Apple Pay (on supported devices) at checkout. Regardless of payment method, the billing address must be in the United States. We are unable to accept payment methods with billing addresses from the state of Hawaii.

If you believe that your Card has been lost or stolen, you need to notify us immediately by calling  888-846-4308. You will be asked to provide us with the Card number and other identifying information. We cannot provide a replacement Card unless you provide your Card number and all other requested information. If our records show a balance remaining on the Card, we will cancel the lost Card and issue a replacement Card to you in an amount equal to the remaining balance.

For eGift cards, click on the View Your Gift Card button in the email we sent you titled “You Have Received an eGift Card”. Once you are logged into your account, you’ll be able to see the account number and other card details.

1. Be sure to know your balance before you shop. To use your Gift Card along with another form of payment, just tell the cashier how much you want to apply to each payment type. Please note, not all merchants allow split payment transactions. See your Cardholder Agreement for more information.
2. Swipe your Card and select Credit on the keypad.

If Add to Wallet is an option on your card, American Express eGift Cards can be added to a digital wallet for in-store use.

1. Open the Wallet/App on your device.
2. Follow the on-screen instructions, including entering your card number manually.

1. Make sure the balance of the Gift Card is more than the entire cost of the purchase, including taxes.

See your Cardholder Agreement for more information.

1. Select ‘Credit’ or ‘Debit’ as the payment method (Do not select ‘Gift Card’).
2. In the Payment Method section, enter the card information as you would a credit or debit card.
3. In the Billing Address section, please fill in your name and address.

If Add to Wallet is an option on your card, American Express, eGift Cards purchased on BelmontParkVillage.TheGiftCardShop.com can be added to a digital wallet for in-store use.

1. Open the Wallet/App on your device.
2. Follow the on-screen instructions, including entering your card number manually.

There is no need to activate your card. eGift cards are delivered active and ready to use.

American Express Gift Card

You can use your American Express Gift Card virtually anywhere American Express Cards are accepted within the United States and District of Columbia, except the Gift Card may not be used for recurring billing or at ATMs.

When paying at the pump, some merchants can authorize and hold up to $175 or the full value of your card, whichever amount is smaller to ensure you have sufficient funds. So, make sure you always know your balance. To avoid the hold at the pump, give your card to the attendant to prepay for the gas.

No, we cannot transfer your funds onto a physical gift card.

Gift Cards cannot be used at ATMs nor can you get cash back from any of your purchases.

To check your balance on your eGift Card, click on the View and Print this Card button in the email confirmation. Once you are logged into your account, you’ll be able to see the available balance on the Gift Card.

Most Approved eGift orders are delivered within 5 minutes but can take up to 24 hours.

If the recipient did not receive the eGift Card email, you can resend the email by visiting BelmontParkVillage.TheGiftCardShop.com. Click Track Order and enter your email address and order number. Once you’ve located the purchase, you can resend the email.

If you and/or the recipient have not received your eGift and you need to resend or change the email address, please click on the Change/Resend email link in your email titled Your Order Is On Its Way.

In the interest of processing your order as quickly as possible, once your order has been submitted there is no way to return or cancel the order. We highly encourage you to review your cart and checkout details before checking out.

Please call Customer Service at 833-942-7467 to get details about your canceled order.

Please refer to the terms and conditions in your Cardholder Agreement. You can find your Cardholder Agreement here.

There are no monthly or usage fees, however there is a one time-purchase fee.

If you know your order number, you can visit the Track Order page to pull up your order and print your invoice. Please contact The Gift Card Shop customer service for assistance at 833-942-7467 to obtain another order confirmation email if you do not know your order number.

If you have questions about a Gift Card already purchased, please contact:

• American Express Gift Cards - 888-846-4308

If you have questions about purchasing Gift Cards online, contact Customer Care at 833-942-7467 or at

The Gift Card Shop Customer Care
PO Box 826
Fortson, GA 31808